Sales Professional GmbH Im Haldenächer 14, CH-8907 Wettswil info@salesprofessional.ch +41 44 777 82 83
Implementation
- Sales Skill, Along the Sales Process
Very often there is a gap between the sales process and the following implementation. The client does not understand why information he gave the sales person not was communicated to the implementation people.
Workshop Overview
Here supporting tools like CRM software can help that all customer information are on one single place and accessible from everybody.
But it happens again and again that the client reaction is not so friendly.
For this reason we have developed a workshop how the implementers have to react in an unpleasant situation. This to insure that you have a satisfied client.
Workshop Goals
- Keep calm also in critical situations
- Follow the Harvard negotation structure
- Handle negative situation easier
- Balanced and happy at work
Workshop Content
- The customer and his needs
- The stages of a complain
- The mind can control the reaction
- Body language
- Recognise yourself
Who should attend?
Service, pre-sales, after-sales, mangers
Workshop Duration
individual, customer-adapted
Preparation
own critical situations